1. Services
1.1 Integrate Security provides professional security services including, but not limited to, event security, close protection, venue security, static guarding, and related security consultancy services.
1.2 The scope, location, dates, times, and personnel requirements of the services (“Services”) will be agreed in writing prior to commencement.
1.3 We will use reasonable skill and care in providing the Services in accordance with industry standards and applicable UK laws and regulations.
2. Client Responsibilities
2.1 The Client must provide accurate and complete information relevant to the Services, including risk factors, venue details, attendee numbers, and any known threats.
2.2 The Client is responsible for ensuring the venue complies with all applicable health, safety, licensing, and legal requirements.
2.3 The Client must ensure that no other security personnel or security providers are engaged at the venue without prior written agreement from Integrate Security.
3. Exclusivity of Security Services
3.1 Integrate Security shall be the sole provider of security services for the agreed Services unless otherwise agreed in writing.
3.2 If any additional security personnel or security providers are present without our prior written consent, Integrate Security reserves the right to immediately withdraw all personnel from the premises.
3.3 In such circumstances, the Client remains fully liable for payment of the entire scheduled shift(s), including any minimum hours agreed.
4. Authority and Decision-Making
4.1 Integrate Security personnel retain operational control over all security-related matters at all times while Services are being provided.
4.2 We accept no responsibility or liability for instructions, decisions, or directions given by third parties, including but not limited to event staff, protocol officers, venue management, or other contractors.
4.3 Where any instruction, interference, or direction compromises safety, legality, professional standards, or contractual clarity, Integrate Security reserves the right to refuse to follow such instructions.
5. Right to Refuse or Suspend Services
5.1 Integrate Security reserves the absolute right to refuse to commence, suspend, or immediately withdraw Services where any other security company, security personnel, or individuals performing a security function are present without our prior written agreement.
5.2 The presence of unauthorised security personnel shall be deemed a material breach of these Terms.
5.3 In such circumstances, Integrate Security shall have no further responsibility for safety, security, or incident management at the premises from the point of withdrawal.
5.4 Where Services are suspended or withdrawn under this clause, including where Integrate Security staff are withdrawn from the premises, the Client remains fully liable for payment of all booked hours and agreed fees, including the full scheduled shift payment.
6. Payment Terms
6.1 Fees for the Services will be agreed in advance and confirmed in writing.
6.2 All bookings are made on the basis of scheduled shifts and minimum chargeable hours as agreed at the time of booking.
6.3 The Client acknowledges that once personnel have been allocated, costs are incurred by Integrate Security, and therefore all scheduled shifts are chargeable in full.
6.4 Where Services are interrupted, restricted, or withdrawn due to circumstances beyond Integrate Security’s control, including but not limited to the presence of unauthorised security personnel, unsafe working conditions, or third-party interference, the full scheduled shift payment shall remain payable.
6.5 Unless otherwise agreed in writing, all invoices must be paid in full within seven (7) days of the invoice date.
6.6 Late payments may incur statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
7. Limitation of Liability
7.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
7.2 Subject to clause 7.1, Integrate Security shall not be liable for:
Loss of profits, business, or goodwill
Indirect or consequential losses
Acts or omissions of third parties
7.3 Our total liability shall not exceed the total fees paid for the Services giving rise to the claim.
8. Indemnity
8.1 The Client agrees to indemnify and hold harmless Integrate Security against all claims, losses, damages, and expenses arising from:
Inaccurate or incomplete information provided by the Client
The actions of attendees, staff, or third parties
Breach of these Terms
9. Insurance
9.1 Integrate Security maintains appropriate public liability and employer’s liability insurance.
9.2 Evidence of insurance can be provided upon reasonable request.
10. Force Majeure
10.1 We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to acts of God, terrorism, government action, or severe weather.
11. Confidentiality
11.1 All information shared between the parties in connection with the Services shall be treated as confidential unless disclosure is required by law.
12. Termination
12.1 We may terminate Services immediately if:
Payment terms are breached
Safety is compromised
These Terms are materially breached
12.2 Termination does not affect the Client’s obligation to pay outstanding fees.
13. Governing Law
13.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction.
14. Acceptance
14.1 Booking or using Integrate Security services constitutes acceptance of these Terms and Conditions.
Integrate Security
Website: www.integratesecurity.co.uk
Email: office@integratesecurity.co.uk
